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9 Out of 10 Americans Expect Digital Banking Services

A new survey from VSoft Corporation found that nine out of 10 (89%) Americans expect a bank or credit union to offer some kind of digital banking service. Conducted on behalf of VSoft by Harris Poll, the survey ran online from Oct. 29 – Nov. 2, 2015, and garnered responses from more than 2,000 U.S. adults ages 18 and older.

The survey also found that 58 percent of Americans agree that the latest digital banking services are a top priority when choosing a financial institution. In fact, nearly half of Americans (48 percent) say they use more than one device – such as a mobile phone, tablet, or laptop/desktop – when banking digitally.

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