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Chatbots, SMS, Smart Assistants: Improving Customer Service Through Innovation


In our hyper-connected world, with the average person checking their phone 110 times a day—why does it feel like so much of our time is spent twiddling thumbs, waiting for an answer to a text, email, or instant message?

This waiting game has settled into the every day cycle of our personal and professional life, becoming an expected aspect of modern communication. When an answer to a text appears instantaneously, it just feels nice. You’re suddenly liberated from impulsively checking your phone.

The banking industry isn’t exactly considered a model for customer communication. Many banking websites have 10+ different numbers to call for customer service. VSoft’s digital banking platform, Arya, is trying to change this with live chat functionality. Account holders can now check account balances, review recent transactions, and make transaction requests through a multitude of channels, such as SMS, Facebook Messenger, Whatsapp or an embedded chatbot. Requests can even be made through smart assistants like Amazon’s Alexa, Google Assistant, and Apple’s Siri. Instead of waiting on hold, listening to smooth jazz for an interminable amount of time, account holders can receive a response instantly.

Become a model for customer communication in your industry, start a conversation with us today.

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