VSoft Corporation

VSoft’s very own Kevin Olsen was recently interviewed to talk about the acceleration in digital payments and how that has impacted the financial services industry and economy as a whole. Kevin touched on the importance of having a core system that removes the friction in banking today. How important is it to have a core system that can handle the surge in faster, cashless, and contactless payments?

Digital cash’s attractiveness will depend on the underlying strength of fiat currency. Digital cash and stablecoins will join the credit, debit, and prepaid cards community as key payment alternative in consumers digital wallets. How will cryptocurrencies impact not only the use of cash, but the way consumers and businesses make transactions on a daily basis?

We now find ourselves operating in a contactless economy. The rise in popularity for food on-demand has prevailed as more bars and restaurants have added curbside pickup, order ahead apps, and home delivery to ensure customers receive food quickly and conveniently. While demand for contactless delivery and payment continues the trend upward, what other industries will see a spike in touchless & contactless payment capabilities?

When it comes to banking, consumers are no longer depending solely on price, product, or convenience, instead they are more focused on simplicity and digital acceleration. Personalization along with proactive suggestions has evolved dramatically with technology to boost customer experience. Check out this article to see what five important customer experience trends are on the rise in the financial sector today.