Now that nearly 50% of consumers are using mobile banking applications, banks and credit unions must focus on overall customer experience. With recent advances in authentication banks and credit unions can offer a secure and easy experience. How can authentication provide the security that allows consumers not only to feel safe but use their banking apps more frequently?
With more individuals turning to their mobile device for their banking needs, FIs are becoming more active when it comes to the digital onboarding process. Transitioning to digital allows institutions to be more nimble and responsive to customer needs and reduce operating costs. In what ways are FIs adapting to meet the technology needs of their customers and members?
This article discusses a survey done of financial institutions and consumers regarding digital onboarding. FIs are actively trying to execute this, and consumers report that they are frustrated when it doesn’t work. The problem, of course, is determining the applicant’s identity with the appropr...
In the age of technological growth, best practices for businesses have never been more personalized. Artificial intelligence and machine learning are revolutionizing how companies engage and interact with consumers based on their preferences. Today's consumers live in a world of customization and expectations mirror a seamless experience, how can FIs incorporate proper technology to keep up with the pace from a financial services prospective?
Today’s consumers increasingly live in a world of customization, and their expectations mirror the need for a seamless consumer experience that addresses their personal preferences, says Envestnet/Yodlee's Brandon Rembe.
Many companies now operate at global or multimarket scales, offering products to clients and customers around the globe via digital channels. Facilitating payments can be problematic for businesses with the increased popularity of faster payments. How are businesses able to implement solutions that facilitate these payment options?
Consumers most frequent app activities are those with which they are most comfortable, which suggests improving functions that leave users dissatisfied could lead to more usage. https://t.co/NeakQbYndE
An important takeaway for FIs when deciding where to invest upgrade dollars, look to add new and seamless functionality to apps rather than tinkering with functions consumers are already satisfied with. https://t.co/HVNnuYXyrT